Hello spikypentrebane
Welcome to the forums, you’ve come to the right place for support as the users of this site have a wealth of experience and knowledge between them.
In the meantime you may find it useful to contact our free helpline on 0808 800 6000, opening hours are Monday to Friday 9.00 – 5.00 and Saturday 9.00 – 2.00.
Best wishes
June, moderator