Nice Guidance on how patients should be treated by NHS staff

Patient experience in adult NHS services: improving the experience of care for people using adult NHS services

Clinical guideline [CG138] Published: 24 February 2012 Last updated: 17 June 2021

PDF from www.nice.org

nice.org.uk/guidance/qs15

© NICE 2021. All rights reserved. Subject to Notice of rights (nice.org.uk/

Treating you as an individual
Healthcare professionals and other people you come into contact with in the NHS should treat you with respect, kindness, dignity, compassion, understanding, courtesy and honesty. They should also respect your confidentiality, and should never talk about you in your presence without including you in the conversation.

All healthcare professionals who are directly involved in your care should introduce themselves and explain what their role is. Any students or other people present at consultations or meetings should also be introduced, and you should be able to decide whether you are happy for them to stay or would prefer them to leave.

Your condition and how it affects you
Your healthcare professional should treat you as an individual and make an effort to understand how your condition is affecting you. This involves listening to and respecting your views. They should talk with you about whether your family or work situation, or other aspects of your life, might be affecting your health and/or your ability to obtain treatment and to look after yourself. They should also ask you about your medical history and previous experiences of healthcare. 

Experiencing good NHS care: what you can expect
should talk with you about your mood, ask you whether you have any worries or concerns, and offer support if you need it.

Thanks for posting that. I’m lucky that that is exactly the care I do get. I had a mental ticklist.

I don;t suppose NICE has guidelines for obtuse husbands? Xx