72K members
1.2M posts
Showing results for 
Search instead for 
Did you mean: 

Getting started on our Forum

Community Manager

Getting started on our Forum

Hello and welcome to the Breast Cancer Now Forum.

Our Forum is a safe space to connect with other people, learn from other people's experiences of breast cancer, and perhaps share your own. It is open to people aged 16 years or over, and is available 24/7.

This post explains a few points about our Forum. For a video introduction and step-by-step guide on how to use the Forum, you can watch the video below.


If you are new here

A special welcome if you’re browsing our Forum but you haven’t registered yet. You can read messages without being signed in, and that’s cool with us too!

If you’d like to post messages on our Forum, you will need register as a user. It won’t take long!

Get started here.

We recommend that you don’t use your full name as your username. It helps maintain a degree of confidentiality on our Forum.

As soon as you register, we’ll send you an email confirming your registration.

Tip: If later on you realise you’d like to change your username, please email us on moderator@breastcancernow.org – our team can do this for you.


Start a conversation or post a reply

Registered users can join conversations on our Forum, or start new ones.

To start a new conversation, navigate to the board that you wish to post to, and choose New post.

New post.png

To reply to someone, scroll to the bottom of the message you wish to reply to, and select Reply


Tip: To protect your privacy and safety, please don’t post any personal details. Everything posted on our Forum is available for public view.


Great. But where do I post?

There are many categories and boards on our Forum, so it depends what you’re interested in.

Here are some suggestions to familiarise yourself with what boards exist:

We’re sure you will find more categories and boards as you get more used to our Forum!


I need to edit my post

No problem – we too occasionally hit Send too soon! Go to the message you posted, select Options, and the first option will be Edit Reply.

Edit Reply.png


What happens next?

Once you’ve posted something, your message will be visible to the many people who use our Forum every day.

You can take some time to explore other parts of the Forum and read what other people are saying. Many people use our Forum often – you’ll soon start recognising a few usernames, and hopefully make some friends too.


What does the Hug button do?

You may find that sometimes you are not sure how to reply to a message, or you just want to let someone know you have read their post.

Tapping the Hug button is a way of saying ‘I hear you’, ‘You’re in my thoughts’, or ‘I agree with your point of view’. This is what it looks like:

2 Hugs.png

You’ll get a notification every time someone hugs one of your posts, and other users will get one if you hug any of their posts.


Can I sort the messages in a thread in a different way to the default?

Many forums sort messages by displaying the first post in a thread first, with any replies going underneath it. The default option on the platform that powers our Forum is to display the newest message first, which some users may find confusing.

You can choose how to sort threads in the Settings options here.


How do I send a private message?

Users can send private messages to other Forum users.

Only you and the person you are sending the message to can see these messages. (Please note that as mentioned in our How and why we moderate post, moderators are able to access users' private messages if we need to investigate allegations of abuse.)

At the top right of your screen you will find three icons. Select the envelope icon:

Top right three icons.PNG



Next select the New Message button:

New mesage.PNG



Now you're able to enter the username of the person you'd like to message, and enter your subject line and the body of your message.

Tip: If you cannot see the envelope icon, please email us on moderator@breastcancernow.org.


How do I change my password?

You can change your password here.


Who are the Community Champions?

You will notice that some users have Community Champ badge.png after their username. These are people who have been on the Forum for many years, and who help us keep it welcoming and friendly. They are extremely helpful to us Breast Cancer Now moderators, and our job would be a lot harder without them – so thank you Community Champions!

Tip: You’ll also see some users who have Community Manager after their username, like mine doesMy badge.png. That means the user works at Breast Cancer Now. We’ll also have ‘_BCN’ as part of our username to help you distinguish staff from other users.


What if I have questions?

We're here to help! Email us on moderator@breastcancernow.org, or post in our Talk to a moderator board.