We don’t encourage that users post personal information about themselves (eg phone numbers or addresses), or about their clinical team (eg their doctor’s name). We will edit these details out for everyone’s privacy.
We will be in touch with users who look like they are using their full name as their username. We can edit usernames to preserve people’s anonymity.
How we investigate abuse
Our team will investigate abuse reports. This can include going through a user’s public messages to check they have not broken our guidelines.
The platform hosting the Forum allows moderators to access users’ private messages in case we receive reports that someone has been harassing another user privately. We will only access these in case of reported abuse.
If you’d like to report abuse
You can help us keep the Forum a safe and welcoming space for all by reporting inappropriate messages. Please note that the Forum is not moderated 24/7. We will act on reports as soon as we can.