Dear All
We do acknowledge the frustration everyone feels about not being able to access any of the live chat services via mobile devices, we too feel that frustration.
With regards to transparency, it is not always an easy balance to make. I feel sure that you don’t want to hear of the daily challenges we face with balancing multiple projects, budget availability, staffing issues etc, but all of these do have an adverse effect on what we can achieve in any time frame. We have been spending the last 6 months investigating and trying different live chat systems that support mobile devices and have found very few that fit all the requirements we have, specifically that of confidentiality. We feel that we have possibly found a system that may be suitable as an interim measure and are at the moment carrying out testing. We have not issued any dates as to when it will be launched as until we are sure that it works safely and securely we do not wish to raise any false hopes or expectations.
Again, we acknowledge and echo your frustration and can only assure you that we are working diligently behind the scenes.
Best wishes
Anna
