Welcome to the BCC Forum but I'm sorry you have had to join us,
While you are waiting for other members to come along and offer support I thought I would also remind you of our helpline. You can aways give them a ring to talk things over and they can offer lots of information and support. The opening hours are 9-5 weekdays and 10-2 on Saturdays. The number is 0808 800 6000 and calls are free and confidential.
Very best wishes