I've passsed this on for the technical team to have a look at your account, also noted that you say sika is also having problems.
Thanks for reporting. We'll try to sort it.
In your earlier post you talk about your concerns regarding loosing your hair and how to tie scarves etc. Could I suggest you give the helpline here a ring and they will be able to talk to about BCC's Headstrong service.
Here's also the link to the area of this website regarding Headstrong