Dear Lizbe
Welcome to the BCC forum where I'm sure you will find a lot of support from other members.
It might also help you or your friend to call our Helpline to talk things over. They are open 9-5 on weekdays and 10-2 on Saturdays (UK times). The number from UK is 0808 800 6000 or from overseas : +44 2076 200 077
Very best wishes
Janet
BCC Moderator