Hi Suzie22,
I am really sorry to hear you have not had many responses on this board Suzie22. I’m sure users will be along soon to support.
Please do call ourhelplineat 0808 800 6000 who will be able to talk you through any questions you may have and offer a friendly ear. The opening times are below.
Monday-Friday, 9am-5pm
Late opening Wednesday 9am-7pm,
Saturday, 9am-1pm
Best wishes,
Lizzy