Hi Pauline62
I'm sorry to read you're struggling to have your questions answered. May I suggest you talk this through with a member of staff on the BCC helpline. Here you can discuss your questions and talk things through with someone who will offer you a listening ear as well as support and information. The number to call is 0808 800 6000 and the lines are open Monday to Friday 9 to 5pm and Saturday 10 to 2pm.
Best wishes Sam, BCC Facilitator
Bringing this to the top for Pauline62
Jo, Facilitator