Welcome to the BCC discussion forums, you've come to the right place for some good, honest support from the many informed users of this site who I am sure will be along soon to give you that much needed support.
In the meantime I have put for you below links to some of BCC's publications you might find helpful. Also our helpline team are just a free phone call away if you need to talk to someone in confidence 0808 800 6000 lines open Mon-Fri 9-5 and Sat 10-2.
I hope this helps. Take care,