No VAT on post-surgery bras

[Kathy91]

I've have just purchased my bras and the Manager said it was automatically deducted. I had to fill in a form with all my details but according to someone else they are meant to  scan a code. The manager was quite rude too. Whilst trying to come to terms with  my diagnosis I was not expecting the service I got from M&S. 

[Aneeebel]

Hi Jay68

How embarrassing for you... when I got my bras from M&S I just mentioned to the cashier that i was entitled to a VAT free purchase and she scanned a different barcoded tag, there are 3 tags on each bra and one even tells you about the VAT... I had no problems whatsoever! 

If you ever buy post surgery bras online you tick a box to indicate you're entitled to buy it VAT free 

Asda sell them and the VAT is already deducted 

Hopefully you won't have any trouble in the future 👙

[Aneeebel]

Hi Jay68

How embarrassing for you... when I got my bras from M&S I just mentioned to the cashier that i was entitled to a VAT free purchase and she scanned a different barcoded tag, there are 3 tags on each bra and one even tells you about the VAT... I had no problems whatsoever! 

If you ever buy post surgery bras online you tick a box to indicate you're entitled to buy it VAT free 

Hopefully you won't have any trouble in the future 👙

[Jay68]

Excellent - I'm pleased to hear you didn't suffer the embarrasment that I did.  It was incredible reaction from such a major store, hopefully the message has been passed to all their staff now?!

[mini mad]

Hi Jay68.

i also bought a mastectomy bra ( my first time )  from M & S and at the counter the assistant calculated  the VAT and deducted it.   No problem for me...

[Jay68]

Ladies,

Please remember we don't pay the VAT on post-surgery bras - I recently purchased one from M&S and paid full price.  It was only when I went on line to buy another that this option came up.  I then returned to the store with my receipt and asked for refund - it was a bit of a nightmare as the cashier and then her supervisor knew nothing about it!  However, eventually it was agreed and I was given the refund.