Sorry to hear of your concerns. The helpline is open now until 5pm today, give them a call, the staff are here to support you. Calls are free 0808 800 6000.
Hi Janine and welcome to the BCC forums
In addition to the support and shared experiences you have here already our helpliners are on hand with a listening ear, further support and information so please feel free to call on 0808 800 6000, lines are open 9-5 weekdays and 10-2 Saturdays
You may find the following link useful, it contains secondary information and further support ideas from BCC: