Cancelling Holidays

[ZippyZoo]

Hi Evie and Bernard, i guess it was just about talking to the right people not that any of us have the time and energy to keep looking for that person. However, it is reassuring that eventually they were more understanding than i first encountered. 

Radiotherapy went ok, no too many side effects except get tired more quickly than normal and need more sleep so lots of early nights to help my body recover. 

Onto the Letrozole now... 😬

Xx

[Evie-S]

@ZippyZoo - I’d like to echo Bernard’s message. Well done for persevering and I’m so glad you found someone sympathetic at Travelodge and got the refund you fully deserved. It’s really kind of you to come back and update me, I love to hear a good news story like this.

I hope you are recovering well now and can soon think about booking another holiday with your friends. Very best wishes, Evie xx

[Bernard_BCN]

Hi @ZippyZoo that is great news!

Well done on persevering and getting a refund!

I hope your treatment is going well so far. Please remember we are a phone call or a message away if you ever need to chat things through.

Bernard x

[ZippyZoo]

Hi Evie, just wanted to update you. Travelodge have now refunded me. After receiving a couple of emails point blank refusing someone more senior must have then picked it up. They were a little more polite and understanding. They just asked if I could send them some proof so i just sent them a copy of my radiotherapy appointments letter. Few days later the money was back in my bank. It definitely made me feel better this last response which showed a little more understanding of my situation so all sorted now.

Thank you for your help too 

Xx

[ZippyZoo]

Thanks Evie for this, it's really helpful xx

[Evie-S]

Hi @ZippyZoo - I have just received this response from the moderators in case it helps:

“I would suggest contacting the nurses via the helpline (0808 800 6000) or via the Forum on the 'Questions about anything else' board, in the Ask Our Nurses section here: https://forum.breastcancernow.org/t5/Questions-about-anything-else/bd-p/anythingelse

The nurses should still be able to help with this - we don't have a separate helpline for more practical questions that aren't clinical in nature, so it's ok to contact them in the usual way.”

Good to hear that you are focusing your energy on yourself, but I hope you manage to get a good outcome from Travelodge. And hope you can do the planned cycling trip once treatment is over and you are feeling up to it. Good to have something nice to aim for.

Very best wishes, Evie xx

[ZippyZoo]

Thanks Evie, I've made a complaint to them so will see how that goes. I had planned a week's cycling holiday with friends but unfortunately they have to go without me due to my rt so Travelodge response is insult to injury. Though i don't feel so annoyed this morning as need to focus my energy on looking after myself. I just won't use them again and certainly won't be recommending them either!!

xx

[Evie-S]

@ZippyZoo - I’m so sorry to read that, what a horrible response from Travelodge and it’s not surprising you are upset by this, I am cross on your behalf. From what I’ve seen this tends to be a quieter part of the forum, but I hope someone else will come along with advice/experience. Let me see if I can find if there is someone you can speak to on here about this sort of practical question and I’ll get back to you.

When you write to Travelodge you might want to write directly to the CEO, pointing out that other companies were much more helpful and sympathetic and see if they will issue a refund as a gesture of goodwill in the circumstances.

I wish you all the best for your radiotherapy and for your continued recovery. Sending hugs, Evie xx

[ZippyZoo]

Hello, sorry if I've posted in wrong place. Not sure if anyone has experienced any issues when having to cancelled booked holidays etc due to treatment. I was diagnosed June 10th IDC, lumpectomy and SNB. Started 5 day rt this week. Didn't get my dates for this till last week. Any hol bookings I've had to cx everyone has been very understanding and I've encountered no problems. Apart from Travelodge who have refused point blank to refund me!! It's only for one night so about £45 or less, can't remember exact amount but spoke to the hotel and customer services and despite explaining my unforeseen circumstances they refuse as its not their policy I'm told!! For all the businesses and companies that support or donate etc to breast cancer I'm really upset with their attitude. Im now having to spend time i should be resting making a complaint to them. Has anyone else experienced such lack of empathy from any company along your journey? I'm surprised how much its upset me xx