i recently was advised by my BCN to apply for the grant,as im off work, and only on SSP. as a way of getting some funding for the extra travel incurred, hat wear, and increased heating bills that have accured due to having my diagnosis.
Well it was so fast and a chq arived today. anyway your allowed to cash this straight away with proof of id, at any Natwest branch.
so off i went, really happy that somethink had gone right and the extra money would really help as im on SSP.
they hadnt got a clue what the chq was, and why i thought i could cash it, so i showed the cashier the leter showing in black and white that i could with ID cash, still no, she rang head office appently and said no again. So i asked to see the manager, i felt myself getting very red , embarrssed and annoyed.
I was explained to by the manager that the chq i was presenting was from the wrong account, and that macmillan had made an eror and would need to reissue me with a chq. !! no way would they have made this eror i explained, they write cheques all the time for grants and i cant believe that if this is an isue it hasnt been raised before. then i left.
got to my car and burst out crying. how silly of me. rang macmillian who were fab, they calmed me down, put me through to the benefits team who rang me back to save my phone bill, and then assured me they would get to the bottom of this unaccetable issue.
within an hour he had rang back telling me it was all sorted and the bank were looking at old instructions, and i can re present it tommorow and have it cashed.
so, thanx to Macmillan for saving the day.
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