Hi angelajane
Thanks for posting
It sounds as if you have had a very difficult and distressing time, and it’s understandable you’re feeling emotional and angry.
Losing trust in your care team is particularly difficult. Talking to a different member of the treatment team, as you have arranged, can be helpful. Thinking through exactly what you want to ask and writing down all your questions prior to your appointment may help to keep you focused. Taking a friend or family member to the appointment with you may also be helpful and your breast care nurse can offer additional help information and support.
Depending on the result of your meeting, you do have a right to make a complaint and may want to contact the Patient Advice and Liaison Service (PALS). You can find your nearest PALS office on the NHS website.
This is a confidential service for patients, their families, and carers. They can help resolve concerns related to health matters, explain, and handle complaints procedures and use feedback to help influence change. PALS work with staff, managers, and if relevant, external organisations to provide support and advice to people concerned about the care they are receiving.
Similar services are available in Wales, Scotland and Northern Ireland.
Going forward, some people find it helpful to have a second opinion. If you find that you continue to feel emotional and angry talking therapies can help you to explore your thoughts and feelings.
We offer a range of free supportive services for anyone who has had a diagnosis of breast cancer which you may be interested in. They include face to face and online courses and events.
You are welcome to call our helpline if you would like to talk this through or have any further questions. The helpline team have time to listen, talk things through and signpost you to additional support and information if necessary. Your call will be confidential, and the number is free from UK landlines and all mobile networks.
The number is 0808 800 6000. If you have hearing or speech difficulties prefix our number with 18001 and the call will go through Relay UK. Our helpline has access to telephone interpreters if language translation is required.
If you would prefer one of our nurses to call you. Please complete this form ticking the box agreeing to a call back.
Our usual opening hours are Monday to Friday 9am - 4pm and 9am -1pm on Saturday.
Out of hours you can leave a message and we will call you back when we next open.
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Best wishes
Val
Breast Care Nurse
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