Just ordered mastectomy bras from 2 very well known stores online and for the 1st time was charged VAT. I have been on the phone to both ccmpanies. One customer service assistant didn’t know what mastectomy was so I said post surgery, at that point they thought I was talking about postage!!!
One company has refused to refund the postage said I have to go to the local tax office. The other company said they would look into it and e-mail on Monday/Tuesday and IF I am right would refund back onto my card.
Both say they have never been asked this before, so how many ladies have paid VAT when they shouldn’t.
Hi Marian
You are correct and shouldnt be paying VAT on mastectomy bra’s. Sorry you have had such c**p service from these 2 companies. I can really recommend Nicola Jane, customer service very good. I also tried Eloise who werew hopeless and I would never use again as their customer service was dreadful and it took me over 2 months to get a refund for a bra when they had sent the incorrect item anyway! Other than that I haevused the high street, John Lewis & Debenhams, who have both been ok, although Debenhams dont stock mx bras in many of their stores. JL were ok, but it is a hard slog to find an mx bra that you are comfortable with and than is ok for your prosthesis, in my experience anyway! I often thought it would be best to go to a specialist shop, but they are very few and far between and none near me! Nicola Jane have 3 and Amoena have 1. Best of luck with it anyway.
D’oh, just seen your post was from January so you are probably sorted now!
Sorry Elenamae, never used Bouncing back.