Please remember we don’t pay the VAT on post-surgery bras - I recently purchased one from M&S and paid full price. It was only when I went on line to buy another that this option came up. I then returned to the store with my receipt and asked for refund - it was a bit of a nightmare as the cashier and then her supervisor knew nothing about it! However, eventually it was agreed and I was given the refund.
I’ve have just purchased my bras and the Manager said it was automatically deducted. I had to fill in a form with all my details but according to someone else they are meant to scan a code. The manager was quite rude too. Whilst trying to come to terms with my diagnosis I was not expecting the service I got from M&S.