Unable to access private chat area

Hi unable to access the private chat area, not sure what I have been doing wrong? 

Hi sarahs,

Thank you for getting in touch. I’ve had a look at your settings and your private messages folder is working correctly. 

Do you mean a private group, such as the secondary private group? For this, you need to request to join via the ‘Join the Group’ button in the top right-hand corner of the Living with Secondary Breast Cancer board and wait to be accepted by the moderation team. 

I hope this helps, but please let us know if you have any more queries.

Best wishes,

Saskia