Bad experience with chemo nurse, do I have a right to choose who administers my treatment?

Hi,
After having a very rocky road leading to the start of chemo. I now find myself petrified of my next treament .:cry:

*My pre chemo pack came through the post (early February) Only to find two blood request forms for two completely different patients, with full personal information on both.

My first negative ecounter. Was dealt with quickly. But surely should
never have happened?

*After having a very pleasant first cycle of chemo with a wonderful nurse who put me at ease. I finally gained confidence with the team.

*My next cycle was cancelled twice due to high liver enzymes which were not recovering , and was sent for a liver scan. The scan proved to be very positive, and there were no issues.
My chemo team told me to get bloods done for chemo provisionally booked for 14th March.

*I went to get my bloods done , and when I got there, the chemo team had not requsted the blood tests with the bloods department. This resulting me to physically go to chemo the suite to get them to request the bloods , then go back to bloods to have the tests done.

Anxiety levels rising …

*The next day being worried that my chemo was going to be cancelled for a third time ,I phoned the chemo suite to find out my results to see if my chemo for the next day would resume.
I’m a single parent of two autistic kids one of which is severe. So child care had to be re arranged short notice if treatment was cancelled.

I was told that my liver enzymes were still up and now would have to wait for oncologist to make a decision on my treatment plan when ever that would be?

*Out of curiosity I phoned them back the next day as i had heard nothing, only to find out that they did hear from the onchologist and that my treatment the following morning will resume with a lower dosage.
Except no one thought to phone me and let me know, and now I had rush all the child care plans back to where they were.
MASSIVE anxiety !

*Finally turning up to my appointment I was taken to my chair to recieve the worst treatment I could have possibly had , especielly with what I’d been through that week.

*The chemo nurse I was given was awful. I asked her for a sugical cap to go under my cold cap to protect my bald patches, to be told they didn’t have any ??? I asked for gauze, but she insisted on doing a comb over to protect it that way. This nurse was obviously anti cold capping. As she continued to poo poo the paxman and said she didn’t rate them . That if I lost too much more hair , there’s no point in continuing! I told her my reasons were to help premote new hair growth. To which she replied that cold capping have their own set backs and may cause cancer on the scalp, and they have already banned it in the U.S. !!!

It took 2 attempts to put in the cannula which was painful. She totally ignored me when i showed her the previous vein they comfortably went through. The pump kept resetting as the canula would not stay in place properly. So my line had to keep getting flushed. In the end the nurse had to physically hold the canula in place for the whole treatment, rolling her eyes every time I had a question.

Finally treatment ends , and she tried to remove the cold cap after only 25 mins, when I know for a fact it should be 90 mins. I told her, and she queried it with the other nurse who corrected her with my correct answer. No apology, and walked off.

*90 minutes later , I had to call a different nurse to take it off. Then was left sitting there wondering what to do?
My nurse aproached me after 10 mins waiting and said, “You can go now…”
But she hadn’t even booked my next appointment or arraged for district nurse to give me my injections!
" Oh haven’t I done that then? "she said.
“No… you haven’t.”

Needless to say I felt like rubbish, and when I left I cried all the way home.

Sorry for the long post but had to tell someone. And ask the question, do I have a right to refuse this nurse next time and request the nurse I had first time? What’s the best way of going about it with out creating a bad atmosphere?

I’m so down now and have totally lost faith in my teatment. :cry:

Thank you for reading x :pray:

8 Likes

Hi, I’m sorry about your rubbish experience at chemo. Unfortunately I found that I had similar things happen and had to be on top of my treatment/chemo unit as appointments may be forgotten to be booked by them or they would accidentally forget to give me certain drugs away with me etc and communication wasn’t their strong point either so please make sure you just keep on at them too. It shouldn’t be like that, as we have enough to worry about (and I certainly got fed up with the number of small admin/booking mistakes here and there that I picked up on!) but I think sometimes they’re so busy that errors are made and things slip through the net. I’m not sure about your rights with the nurses as my ward has a nurse allocated certain patients on any given day and I don’t think they’re flexible on that due to timings etc, but I had a different nurse every time I went in so hopefully you do too.

As for the cold cap, that nurse is talking a load of rubbish. It does not cause cancer on the scalp and is still used in the US. A lot of chemo units don’t have surgical caps - I bought my own (amazon for about £7 as cancer hair care had signposted me to there). It was a pack of 100 and I only used a handful, so when I was done I handed in the rest to my chemo unit for any other patients who needed them. If that nurse or any other says anything else, I’d tell them they need to look at the Cancer Hair Care charity as they provide excellent and accurate info on cold capping! It not only helps new growth but can prevent alopecia from certain chemo drugs and at the end of the day it’s each persons individual choice on whether to do it or not. They never used the same vein twice with me either, and actively avoided the ones they’d used the time before etc (I’m sure they told me it’s due to damage it can cause if you keep using the same one). It’s a shame the nurses attitude was as it was, as she could’ve just explained this to you!

5 Likes

Sending heaps of sympathy. Poor, poor you. Outrageous treatment. I’d like to say you have been terribly unlucky but in ‘our’ NHS, this is becoming the norm. Join your voice to those of us campaigning for its abolition and replacement by an insurance based system. Until we have a health care system that recognises and prioritises the customer, nothing will change.

I hope you are able to complain and get a different set of medical personnel for your next treatment.

3 Likes

Thank you for taking the time to read and reply @belle1 , really appreciate it.

Yes it seems that you really have to keep on top of everything and never take your eye off the ball in this situation.

But I feel that if they gave me that nurse again, I’ll just walk out and reshedule until they give me someone else.
My mental health is too fragile to deal with this despite doing regular Reiki, and meditation.
It has helped me keep a clear head in thinking things through.
How I haven’t lost the plot is quite surprising!

Thank you again. x

4 Likes

Thank you @teddy271 for your support x

I contacted Paxman when they refused me using the cold cap due to a bald area. Paxman wrote an e mail I printed off and they got some theatre caps. I think cotton woll can be used too and I made sure I had theatre caps going forwards this time and last time the hospital were happy to provde them going forwards but that was 2018.
You could always complain to PALS I guess or your onc

4 Likes

As a nurse this really saddens me. If I was in charge of the unit, I would want to know about this. You don’t know what’s going on in the background and there may have already been concerns expressed about this nurse. Could you ring your breastcare nurse and chat it over. They should be happy to talk to the unit manager about it. Best wishes

6 Likes

Just for the record? This is a bold faced lie. We ice the hands and feet here, too.

3 Likes

@Linda_Corinne Yes its interesting when you provide the evidence. Ive screen shotted some stuff from the site to show, just in case I have any issues.
It’s a shame as all the other nurses were fab.
I just happened to get the dud one on a bad day :man_facepalming:

@edp I’m sure it does !
I made a call to the unit earlier and have arranged to speak to the original nurse I had, on Monday morning. I will be making it clear that I do not want to have any treatment from the nurse in question. I’m a really easy going person with a total understanding of how hard these nurses work. There was no need for the way I was treated. You can really tell which nurses love their job, even when they are under massive pressure. Such a shame that one nurse really let her team down.
Thank you for your input.:+1:

@Kay0987 Oh I know!! I knew she was talking rubbish from the start. After all the research I did on cold capping , it made me really angry.
So opinionated and whats more not very educated either. Think what topped it for me was how she totally screwed up my treatment through her own stubbornness and made me feel like I was being a real pain, rolling her eyes every time I queried something.:roll_eyes:

As @belle1 originally suggested, Ive ordered my own cold caps now. Kind of like the idea of donating the unused ones for others to use and there for helping people to make their own choices of whether they want to continue to cold cap or not. Good call . :+1:

4 Likes

Appalling behaviour by the nurse, go to your pals department and put in a complaint. You should be cared for with kindness, dignity, compassion and understanding. I know it’s another thing on top of everything else you are doing an amazing job of coping with but absolutely not acceptable behaviour. Sending :muscle:and :heart::two_hearts::two_hearts::sparkles::sparkles:Shi xx

3 Likes

Thank you @Shi for your support and kind words x :pray:

1 Like

I not had all positive interventions.
It’s not them with the cancer it’s us.
I had a similar experience with bisfosphanates infusion. Most nurses are good and compassionate. It only takes one to spoil it . Refuse to have her next time.
You have two children with special needs to deal with. Can you get a social worker? Support worker?
I feel for you. Don’t blame yourself. It isn’t you. Report it. It unfair and that nurse is letting your team down. Thinking of you :heart:

1 Like

Sounds absolutely awful @tigertot. No patient should be treated like that.

Deffo a PALS case - not only for the nurse’s attitude and behaviour but also for other people’s person info being sent to you, not being told about your rearranged appointment, which is bad enough for everyone yet alone when you have mountain to climb to organise childcare.

The non-request of bloods needs flagging too but I found that it sometimes got lost in the system (a computer says no moment) and I just told them when my chemo appointment was and gave them the last date of my bloods and told them to do that again - the blood team went ahead and took them; they were able to replicate the request. Well, that’s what my trust did.

Do speak to your breast care nurse - they should be able to request you don’t have that nurse again. However, as the chemo ward is like a factory conveyor belt, it might be difficult. I found I was attended to the 1st available nurse when it was my appointment time. Though my appointments were always late.

Here’s to a much better experience next time and every treatment afterwards.

2 Likes

I think that is a very important part of this post - I imagine you don’t want your children to be any more worried than they probably already are. A friend of mine is in a similar position and she has to cancel her cleaning jobs at short notice when her children are disturbed by physical illness or by unfamiliar things happening.

I think you deserve better. If keeping your hair on helps them feel better go for it.Alternatively get a wig you like the look of and let them know you are poorly and expect your hair to grow back again when the treatment stops. If you have straight hair it can go curly so it may take a while to look like you did. The cold cap is a bit of an ordeal but I did not have it as my cancer treatment is with letrozole to stop the female hormone oestrogen from causing cancer cells to regrow.

I can undestand that some people don’t like their jobs and can’t be bothered to be civil, but I try and give them a taste of their own medicine. Alternatively tell the most senior person on the ward that you do not want to have this nurse give you any further treatment, because why should she give her opinions when you haven’t asked for them??

Seagulls

1 Like

@Seagulls Thank you for your reply, I do find myself constantly repeating myself about the importance of keeping my kids regulated and calm due to their special needs, and me being a single parent. But sadly with some people it either falls upon deaf ears, or maybe it just isn’t a concern for them when they are trying to get their jobs done.:woman_shrugging:

Either way it’s an extra battle on top of trying to keep on top of your own health and mental wellbeing. But I will certainly do my best to stay strong and try to take control of the things I can do something about.
:slightly_smiling_face: x

@shaw1 and @Gelbel thank you both for your replies. Really appreciate the support on this post . :pray: x

1 Like

Just wanted to give you a huge pat on the back for handling this so well. The actions you are taking will also help others who may not have the confidence to take the matter up. Well done.

1 Like

Thank you @teddy271 x😘

I had similar problems and complained to PALS, the hospital complaints service, and the problems were resolved. I suggest you try that

I’m also a Nurse and appalled that you have been treated like this and well done for taking action. Not much I can say that hasn’t been said already but just wanted to show my support and I hope that things go better for you from now on . Xx